Shipping Information

Where We Ship

We currently deliver to addresses within Australia only. We do not offer international shipping at this time.

Processing Times

  • Orders are usually packed and dispatched within 2–3 business days of payment being received.

  • Orders placed on weekends or public holidays will be processed the next business day.

Delivery Options & Timeframes

We offer the following delivery options at checkout:

  • Standard Shipping: 3–7 business days

Please note: Delivery times may vary due to carrier delays, public holidays, or remote location factors.

Shipping Costs

We currently offer free shipping on all purchases made in Australia.

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your parcel’s journey.

Returns & Refunds

We want you to feel confident when shopping with us. If something isn’t right, please get in touch and we’ll do our best to make it right.

Eligibility for Returns

We offer refunds or replacements in the following cases:

  • You received the wrong item

  • Your item arrived damaged or faulty

  • You contact us within 7 days of delivery

  • The item is unopened, unused, and in its original packaging (where applicable)

To request a return, email wellness@innerhealthhub.com.au with your order number and a brief description of the issue. Please include photos for damaged goods.

We do not accept returns for:

  • Change of mind

  • Products that have been opened or used (due to hygiene and safety reasons)

  • Sale or clearance items (unless faulty)

Refunds

Approved refunds will be issued to your original payment method. Please allow 3–5 business days for the funds to appear in your account.

Replacements

Where possible, we will offer a replacement for incorrect or damaged items. If the item is no longer available, we will offer an alternative product or refund.

Return Shipping

If a return is approved, we will provide instructions for return shipping. In most cases, customers are responsible for the cost of return postage unless the item is faulty or incorrect.

Need Help?

If you have any questions about your order, shipping, or returns, we’re here to help:

Inner Health Hub
6 Armstrong Street, Geraldton WA 6530
wellness@innerhealthhub.com.au
Phone 0419 918 806