Privacy Policy

Effective Date: 1 August 2025

Inner Health Hub

Inner Health Hub values and respects the privacy of the people we interact with. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and other applicable privacy laws and regulations.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, especially in relation to the operation of our online store.

What is Personal Information?

"Personal information" means any information or opinion that identifies you or could reasonably identify you. This includes information such as your name, email address, shipping address, and any health-related details you choose to provide.

What Personal Information Do We Collect?

The type of personal information we collect depends on how you interact with us. This may include:

  • Your full name

  • Date of birth

  • Email address

  • Phone number

  • Billing and shipping address

  • Health or sensitive information (if voluntarily provided)

  • Purchase and order history

  • Payment information (processed securely via third-party providers)

  • Information you provide via our website (e.g. contact forms, account setup, order checkout)

  • Sensitive Information

From time to time, we may collect sensitive information such as health history or wellness goals if it is relevant to the service or product you request. We only collect this with your consent and handle it with the highest level of care and confidentiality.

How We Collect Personal Information

We may collect personal information when you:

  • Make a purchase through our online store

  • Register for an account on our website

  • Subscribe to our mailing list

  • Contact us via email or the website contact form

  • Book a consultation or attend an event

  • Engage with us via social media or advertising channels

We may also collect data automatically when you visit our website, including through cookies, third-party analytics tools, or other technologies.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfil your orders

  • Deliver purchased products and services

  • Contact you regarding your order or customer service inquiries

  • Provide tailored health and wellness support (where applicable)

  • Send you updates, marketing offers, or newsletters (if you opt in)

  • Improve our website functionality and customer experience

  • Comply with legal obligations

  • Online Store & Payment Information

Inner Health Hub uses secure third-party payment processors such as Stripe or PayPal. We do not store or have access to your full credit card details.

Your transaction information may also be shared with relevant parties (such as our fulfilment team or delivery providers) solely for the purpose of completing your order.

Disclosure to Third Parties

We may disclose your personal information to:

  • Third-party service providers (e.g. payment gateways, delivery services, website hosting)

  • Email marketing platforms (e.g. Mailchimp, Klaviyo)

  • IT support and cloud-based systems

  • Legal or regulatory bodies where required

All third parties are carefully selected and must comply with relevant privacy standards.

Overseas Disclosure

Some service providers (e.g. website platforms or email services) may store or process data overseas. Where this is the case, we take reasonable steps to ensure your information is secure and handled in accordance with Australian privacy laws.

Cookies & Website Analytics

Our website uses cookies to enhance your experience and collect data for analytics and marketing purposes. This includes services like Google Analytics and Facebook Pixel, which help us improve the site and show relevant ads.

You can choose to disable cookies via your browser settings, although this may impact site functionality.

Direct Marketing

If you opt in, we may send you marketing communications about products, offers, or events. You can unsubscribe at any time using the link in any email, or by contacting us directly.

We comply with the Spam Act 2003 (Cth) and always aim to respect your communication preferences.

Data Security

We take appropriate steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. This includes:

  • Secure website encryption (SSL)

  • Strong password protection on systems

  • Limiting access to personal data on a need-to-know basis

  • Using reputable, secure third-party providers

  • Retention of Personal Information

We only retain your personal information for as long as it is required to provide you with our services or meet legal obligations (e.g. record keeping, financial reporting).

Access & Correction

You have the right to access or correct your personal information. Please contact us with your request, and we’ll aim to respond within 7 days.

Third Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

How to Contact Us

For any questions, concerns, or complaints regarding your personal information or this policy, please contact:

Tara Luff
Inner Health Hub
Email: wellness@innerhealthhub.com.au
Phone: 0419 918 806
Address: 6 Armstrong Street, Geraldton, WA 6530

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au